Returns and Refund
1. Returns:
- You have 3 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Please provide your order number and a brief reason for the return when contacting us.
2. Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- The time it takes for the refund to reach your account may vary based on your payment method and financial institution.
3. Exchanges:
- If you need to exchange an item for a different one, please contact us. You will be responsible for the return shipping costs.
4. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
5. Non-Returnable Items:
- Certain items, such as perishable goods, gift cards, and downloadable software, are not eligible for return.
6. Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Information: If you have any questions about our Returns and Refund Policy, please contact us.
Thank you for shopping with Aruaua Mart. We appreciate your trust, and we are here to ensure your satisfaction with every purchase.
Sincerely, The Aruaua Mart Team